COUPONS, GIFT CERTIFICATES & DISCOUNTS
WEBSITE VS. RETAIL STORES
LacrosseGiant has become the one of the largest online specialty retailers of
lacrosse equipment and merchandise in the United States, carrying a very broad selection of the latest in product at competitive prices, and priding itself on customer service and satisfaction.
LacrosseGiant is a part of the Sports Giant family of companies, a multi-channel
sports specialty group which owns and operates HockeyGiant & 7 Retail Stores.
Our proud employees are dedicated to serving the needs of our customers. Sports Giant’s business is carried on in a modern 55,000 sq. foot warehouse operation in Carlsbad, California which features a state-of-the-art inventory management and control system, teleservice, warehouse pick, pack and shipment, and customer service operations, all of which support the company’s internet and retail store operations.
Live Online Help and Call CenterLacrosseGiant representatives can provide online help for questions on placing orders and product information. Live Online Help and Call Center are available:
21800 Town Center Plaza, Ste. 217
Sterling, VA 20164
The following states are subject to sales tax:
Return & Exchange Policy
All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-saleable condition.
We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. All packages that are refused will shipped back to you freight collect.
Lacrosse Giant endeavors to provide the lowest cost shipping and considers these costs as a necessary cost of business on the internet. In the interests of providing our customers with the lowest possible prices on product, we do not consider shipping as an area to generate additional profit or a way to offset our discounted product prices to our customers. The shipping costs are reflective of the company’s costs to process an order and pay the shipping carriers the discounted fees they charge based on the product shipped. The shipping costs to our domestic individual customers are capped to better service our customers and can be viewed in advance of Confirming the order at Checkout. In an effort to better service our customers, the company is constantly looking for additional ways to lower shipping costs and will constantly review the charges to provide the lowest possible cost.Our shipping rates are based upon the weight of your order. As you checkout, the weight of the items in your cart will be calculated against the shipping method that you have chosen. Oversized items such as hockey sticks and goalie pads will be charged the “dimensional weight” of the order. Some bulky items, although light, are charged based on “dimensional weight” or the space the package occupies in the delivery vehicle. (For further information on oversized items call us toll free at 1-800 633-5999.)
All orders require approximately 48 hours to process and ship. Packages shipped via UPS ground usually arrive within 1-5 business days of the date shipped. Business days exclude weekends and holidays. Delivery times may vary depending on the destination.
We pride ourselves in the ability to ship our products all over the world. However, some locations require special shipping arrangements. Hawaii and Alaska orders may only ship via UPS second day or next day air. APO FPO orders ship via the USPS. Please be aware, we only ship APO/FPO orders on Fridays therefore the shipping times will be delayed. We cannot ship orders to P.O. Boxes.
Unfortunately, due to manufacturer restrictions some products cannot be shipped outside the United States.
shipping rates are based on a "per weight" system up to 50
lbs. for orders within the United States. If your order weighs
more than 50 lbs. or you are ordering from overseas we will be happy to
furnish you with a shipping quote. Most orders ship the following
business day. If there is a problem with your order (ie. credit
card data or sold out inventory) we will contact you via email or
telephone...your order will be delayed until we receive a response. Shipping
Our shipping rates are based on a "per weight" system up to 50 lbs. for orders within the United States. If your order weighs more than 50 lbs. or you are ordering from overseas we will be happy to furnish you with a shipping quote. Most orders ship the following business day. If there is a problem with your order (ie. credit card data or sold out inventory) we will contact you via email or telephone...your order will be delayed until we receive a response.
Example of shipping weights (includes item, boxes and packing materials):
The shipping method you choose applies the amount of time it will take once your package is in the hands of UPS.
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